The coronavirus first struck the United States over five years ago, and its effects on visitor behaviors have proven durable for many cultural organizations. In a nutshell, the pandemic embedded some new default habits and accelerated key trends in audience engagement.
Here’s a data update on a classic IMPACTS Experience metric: Redistribution of demand.
During the height of the COVID-19 pandemic, we observed notable changes in preferences and behaviors related to cultural organization attendance. People began preferring to visit zoos, botanic gardens, and outdoor institutions over performing arts entities that didn’t...
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