Net Promoter Score can help spot a potential engagement issue for cultural organizations, but it’s not a metric that we use – or even care all that much about – at IMPACTS Experience.
Here’s why.
IMPACTS Experience specializes in predictive market intelligence, and a big part of what we aim to do is understand people and their behaviors for the benefit of cultural organizations. Mindful of the available research landscape, several organizations have asked us about measuring their Net Promoter Score (NPS) and how we might use...
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